Help Desk Technician - Level I
|Title:||Help Desk Technician - Level I|
Superion Inc. is a growing I.T. Service provider based out of Surrey, BC. We provide outsourced and augmented I.T. support services to small and medium sized companies throughout Canada and the US.
This IT position is the front-line resource for supporting our clients. The role is responsible for ensuring client satisfaction through every step of problem resolution. Common duties of this position are: answering client support calls, responding to client e-mails for all hardware and software products supported by our agreements, documenting the ticket and resolution, escalating complex issues to level 2 technicians, following-up with all clients to ensure that their service needs have been met.
The successful candidate must be able to multi-task, research solutions to problems, and learn/adapt quickly to new client environments.
Initially you will work from your own home and report via video chat to your supervisor (you may end up working temporarily or permanently from the head office). Compensation is Salary plus benefits, and the workweek is a minimum of 40 hours, with a possibility of early mornings, evenings, weekends and holidays. Compensation is Salary ($36,000 - $42,000 annually) plus Benefits (Medical, Dental, EAP, 2 Weeks vacation and 5 flex days annually).
Must be bondable;
Must be a Canadian Citizen;
Must speak and write English with proficiency;
Education and Soft Skills:
Excellent oral and written communication skills
Exceptional analytic and problem solving skills
Ability to work independently with minimal supervision
5+ years supporting Microsoft Windows 2000, XP, Vista, 7
5+ years experience supporting networks (switches, firewalls, wireless)
5+ years experience supporting Microsoft Office
5+ years experience upgrading and repairing desktop and/or laptop computers
2+ years experience supporting Apple Macintosh computers
Certifications in the above are considered an asset but not a requirement, however you will be asked to prove your knowledge in various areas.
To apply for this position, please click on the below link and complete the application. Please make sure to submit a detailed cover letter telling us why we should choose you.
Please do not contact us directly. Only candidates that we consider as qualified will be contacted.