Help Desk Technician - Level I
|Title:||Help Desk Technician - Level I|
Superion Inc. is a growing IT Service provider based out of Surrey, BC. We provide outsourced and augmented IT support services to small and medium sized companies throughout Canada and the US.
This IT position is the front-line resource for supporting our clients. The role is responsible for ensuring client satisfaction through every step of problem resolution. Common duties of this position are: answering client support calls, responding to client e-mails for all hardware and software products supported by our agreements, documenting the ticket and resolution, escalating complex issues to level II technicians, following-up with all clients to ensure that their service needs have been met.
The successful candidate must be able to multi-task, research solutions to problems, and learn/adapt quickly to new client environments.
The position will begin with training at the companies main office for 2 weeks, after which you will initially work from your own home (equipment will be provided) and report via video chat to your supervisor (subject to change). Compensation is Salary plus benefits, and the workweek is a minimum of 40 hours, with a possibility of early mornings, evenings, weekends and holidays. Compensation is Salary plus Benefits (Medical, Dental, EAP, 2 Weeks vacation and 5 flex days annually). Further there will be opportunity to advance to higher level positions as the company grows.
Must be bondable;
Must be a Canadian Citizen;
Must speak and write English with proficiency;
Must pay attention to detail;
Must have outstanding customer service skills;
Required Technical Skills
- Experience supporting Microsoft Windows XP, Vista, 7, and 8;
- Experience supporting business networks (switches, firewalls, wireless);
- Experience supporting Microsoft Office (2003-2013);
- Experience upgrading and repairing desktop and/or laptop computers;
Preferred Technical Skills
- Experience supporting Apple Macintosh computers;
- Experience supporting Windows Server 2003-2012;
- Experience supporting SonicWALL products;
- Experience supporting Email Servers (Exchange, Kerio, other);
Certifications in the above are considered an asset but not a requirement, however you will be asked to prove your knowledge in various areas.
To apply for this position, please click on the below link and complete the application.
Please do not contact us directly. Only candidates that we consider as qualified will be contacted.