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>> Field Support Technician
Field Support Technician
Summary
Title:Field Support Technician
ID:1010
Department:Information Technology
Description

Who is Superion?

We are a growing IT Service provider based out of Surrey, BC. And we are seeking a bright and talented individual to join our team! We provide IT support services to small and medium-sized businesses throughout Canada and the US. We believe that the key for success is to deliver an Exceptional Client Experience. Achieving that starts with an Exceptional Employee Experience. We believe that our work environment should be equal parts in hard work AND fun, as well as a place where everyone can collaborate and support one another.

Position Overview:


This is an mid-level position on our support team providing technical support to our business clients both remotely and at the client’s location.

The position will be based out of our Cloverdale, BC. office, and involves daily travel throughout the lower mainland and occasionally multi-day trips. Compensation is salary plus benefits, vehicle allowance, and has working hours typically Monday to Friday, with some weekend work.


Duties Include:

  • Installing and supporting desktop hardware
  • Software and peripherals
  • Installing and Supporting network equipment, as well as servers
  • Cabling
  • Performing physical maintenance on client equipment
  • Maintaining client documentation
  • Building relationships with client’s and staff, while ensuring an exceptional client experience.

Compensation:

  • Competitive Salary
  • Employee paid benefit plan
  • An office equipped with a Ping-Pong table
  • Movie Nights
  • Monthly Team Dinners
  • Team Lunches
  • FREE Parking
  • Monday-Friday hours (typically)
  • Positive Team Environment

About You:

  • Outstanding written and oral communication skills
  • Must have a keen eye for detail
  • Diploma or Bachelor’s Degree related to Systems Administration or at least 2 years of relevant technical support experience
  • Reliable vehicle, and clean driving record (with valid BC license)
  • Team player
  • A true passion for assisting others

Although certifications are an asset, they are not required as we will work with you to develop your skills and obtain industry leading certifications and build a foundation of knowledge and skills in areas such as servers, virtualization, networking and security.

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