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Careers

Apply for Help Desk Technician

Please fill out the form below and click Submit to submit your application for consideration. Fields with an asterisk (*) are required.

Summary
Title:Help Desk Technician
ID:1007
Department:Information Technology
Contact Information
* First Name:
* Last Name:
* Address 1:
Address 2:
* City:
* Province:
* Postal Code:
* Phone:
* Email:
Attachments
Resume:
Supported formats: Word, PDF, RTF, Text, and HTML.
  - or Upload from:
 
* Cover Letter:
You can type in a Cover Letter or Copy/Paste from an existing document.
General Questions
PERSONAL INFORMATION
* How did you hear about this job posting?:
Indeed   LinkedIN   Facebook   Vancouver Job Shop   Workopolis   Google   Referral   Other
If Other, please describe::
* Are you at least 18 years or older? (If no, you may be required to provide authorization to work):
Yes   No
* Are you legally eligible to be employed in Canada? (Proof of identity and eligibility will be required upon employment):
Yes   No
* Are you bondable in Canada?:
Yes   No
If No, please provide details as to why.:

EMPLOYMENT DESIRED
* When would you be available to begin work?:
* Type of employment desired:
Full-Time
Part Time
* Hourly rate/salary desired (monthly or annual range):
* Are you currently employed?:
Yes   No
If so may we inquire of your present employer?:
Yes   No
If presently employed, why are you considering leaving?:

EDUCATION
Give record of all High Schools, Colleges, Universities and Vocational/Technical Schools you have attended.

School Name & Location Did you Graduate? Degree Received Subjects Studied/Major
Yes   No
Yes   No

If you have completed any special courses, seminars and/or training that would help you to perform the position for which you are applying, please describe:

EMPLOYMENT HISTORY
Give your full employment record, starting with your current or most recent employment

CURRENT EMPLOYER

Dates Employed Employer Name & Address Employer Phone
From:

To:

Job Title Supervisor Name & Title May we Contact?

Yes
No
Responsibilities Reason for Leaving Salary/Hourly Rate
Start:

End:
Certifications
CERTIFICATIONS
* Please list any/all relevant industry certifications you hold. Include the certification title, the year received, and indicate if you attended training for it or if it was self-study):
Customer Service Assessment
Customer Service Skills Assessment
Read the scenario carefully and answer with as much detail as you can.
* Question #1:
Define really great support. What experiences have you had personally that are great examples?:
* Question #2:
How do you respond when you don’t know the answer to a question?:
* Question #3:
Describe a situation when you had to deal with an unpleasant customer who was making unreasonable demands.:
* Question #4:
How do you define going the extra mile for your customer, give me an example of when you have done this.:
* Question #5:
You are onsite with a client and have specific tasks to complete and a schedule to complete them. You are asked by another user to come see them for an unrelated issue. How to do manage that process? (assume that you would be late for your next scheduled call if you stayed longer to resolve their issue)::
Help Desk Assessment
Help Desk Skills Assessment
Read the scenario carefully and answer with as much detail as you can. Assume you have never spoken with the client before and know nothing about their environment. List the questions you would ask.
* Question #1:
A client calls, stating that websites are loading very slowly on all of their computers. What questions do you ask and/or what steps do you take to resolve the problem? (and explain why for each):
* Question #2:
A client emails, stating that their computer is running very slow. What questions do you ask and/or what steps do you take to resolve the problem? (explain reasons for each)?:
* Question #3:
A client calls, stating that they cannot log into their computer. What questions do you ask and/or what steps do you take to resolve the problem? (explain reasons for each):
* Question #4:
You receive an urgent email from a client for support on a program that you do not support. How do you respond to the client? (be specific and explain your reasoning):
Applicant Sign Off

AUTHORIZATION
The facts set forth in this application and any supplemental information are true and complete to the best of my knowledge. I understand that, if employed, falsified statements on this application shall be considered sufficient cause for immediate discharge. I hereby authorize investigation of all statements contained herein and employers listed above to give you any and all information concerning my employment, and any pertinent information they may have, and release all parties from all liability for any damage that may result from furnishing same.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for the company to hire me. If I am hired, I understand that either the company or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of the company has the authority to make any assurance to the contrary.

I understand that I am required to abide by all rules and regulations of the company.

* Signature (Type your name):
* Date:

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